what is a fair way to pay my insurance account representative staff who do service and sales?my commision 9%?

4:23 am in Insurance sales by The Broker

I currently get approx 9% commision on auto/home sales auto averages 600 every six months. Home about 1000 per year. The staff needs to handle service calls as well but I want them to pivot to another product on that call. I am properly staffed with 3 agents. they tend do just sell auto & home insurance and not the life & health minimal requirements I have set which is 4-5 per month total. they take the base salary of $11.50 . Should I bonus them on the auto & home even though they are missing the other opportunitys I have mentioned. they are basically just taking orders as the phone is ringing off the hook. I want to be fair and keep and retain my loyal team. any suggestions? I would like to get them to pivot to other products and meet the minimum requirements for life & health.

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